THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE, WORKPLACE CULTURE, AND NURSE PERFORMANCE IN A PRIVATE HOSPITAL IN MEDAN INDONESIA
PDF

Keywords

emotional intelligence
workplace culture
nurse performance
Indonesia
cross-sectional study

How to Cite

Ariga, F. A., Purba, J. M., & Nasution, M. L. (2020). THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE, WORKPLACE CULTURE, AND NURSE PERFORMANCE IN A PRIVATE HOSPITAL IN MEDAN INDONESIA. Belitung Nursing Journal, 6(3), 73–76. https://doi.org/10.33546/bnj.1063
Crossref
Scopus
Google Scholar

Link to Google Scholar

Accepted for publication: 2020-03-31
Peer reviewed: Yes

Related articles in


Search Relations - Article by Author(s)

Share this article on:

Abstract

Background: Nurse performance plays an important role in ensuring high quality care to achieve patient outcomes in hospitals. Therefore, factors related to the performance warrant investigation. Emotional intelligence and workplace culture are assumed to be related to nurse performance.

Objective: To determine the relationship of emotional intelligence, workplace culture, and nurse performance at one of private hospitals in Medan Indonesia.

Methods: This study employed a cross-sectional design with 126 associate nurses who were selected using a simple random sampling technique. Emotional intelligence, workplace culture, and nurse performance were measured using valid questionnaires. Spearman-Rank correlation test was used for data analysis.

Results: Majority of nurses had high performance, emotional intelligence and workplace culture. There were significant relationships between emotional intelligence, workplace culture, and nurse performance, with a strong (r= .68; p= .01) and medium level (r= .30; p= .01), respectively.

Conclusion: Nurses with high emotional intelligence and good workplace culture would show good performance in providing professional nursing care to patients. It is recommended for the hospital managers and nurse managers to improve emotional intelligence of nurses and create better workplace culture in order to improve the nurse performance.

https://doi.org/10.33546/bnj.1063
PDF

Copyright

Copyright (c) 2020 Fajar Amanah Ariga, Jenny Marlindawani Purba, Mahnum Lailan Nasution

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Article Metrics

Total views 2836 [Abstract: 1847 | PDF: 989 ]

Downloads

Download data is not yet available.

PlumX Metrics


References

AlHamdan, Zaid, Manojlovich, Milisa, & Tanima, Banerjee. (2017). Jordanian nursing work environments, intent to stay, and job satisfaction. Journal of Nursing Scholarship, 49(1), 103-110. https://doi.org/10.1111/jnu.12265

Bakr, Manal Mohamed, & Safaan, Sanaa M. (2012). Emotional intelligence: a key for nurses' performance. Journal of American Science, 8(11), 385-393.

Braithwaite, Jeffrey, Herkes, Jessica, Ludlow, Kristiana, Testa, Luke, & Lamprell, Gina. (2017). Association between organisational and workplace cultures, and patient outcomes: systematic review. BMJ Open, 7(11), e017708. https://doi.org/10.1136/bmjopen-2017-017708

De Oliveira Toso, Beatriz Rosana Gonçalves, Filippon, Jonathan, & Giovanella, Ligia. (2016). Nurses’ performance on primary care in the National Health Service in England. Revista Brasileira de Enfermagem, 69(1), 169-177.

Farshi, Mahni Rahkar, Vahidi, Maryam, & Jabraeili, Mahnaz. (2015). Relationship between emotional intelligence and clinical competencies of nursing students in Tabriz Nursing and Midwifery School. Research and Development in Medical Education, 4(1), 91. https://doi.org/10.15171/rdme.2015.015

Goleman, D. . (2009). Emotional intelligence. Jakarta: PT Gramedia Pustaka Utama.

Goleman, Daniel. (2015). Emotional intelligence: kecerdasan emosional, mengapa EI lebih penting dari IQ [Emotional intelligence, why EI is more important than IQ]. Jakarta: PT. Gramedia Pustaka Utama.

Gunawan, Joko. (2019). “This is 2019! But I still need to work double shifts and have multiple jobs to keep me alive”: A phenomenon among nurses in Indonesia. Belitung Nursing Journal, 5(3), 108-110. https://doi.org/10.33546/bnj.810

Hameed, Abdul, & Waheed, Aamer. (2011). Employee development and its affect on employee performance a conceptual framework. International Journal of Business and Social Science, 2(13).

Hesselink, Gijs, Vernooij-Dassen, Myrra, Pijnenborg, Loes, Barach, Paul, Gademan, Petra, Dudzik-Urbaniak, Ewa, . . . Johnson, Julie K. (2013). Organizational culture: an important context for addressing and improving hospital to community patient discharge. Medical care, 90-98. https://doi.org/10.1097/mlr.0b013e31827632ec

Ilyas, Yaslis. (2002). Kinerja: Teori, penilaian dan penelitian [Performance: Theory, assessment and research]. Depok: Pusat Kajian Ekonomi Kesehatan FKMUI.

Kennerly, Susan M., Yap, Tracey L., Hemmings, Annette, Beckett, Gulbahar, Schafer, John C., & Borchers, Andrea. (2012). Development and psychometric testing of the nursing culture assessment tool. Clinical Nursing Research, 21(4), 467-485. https://doi.org/10.1177/1054773812440810

Maimun, Nur, & Yelina, Afri. (2016). Kinerja keperawatan di Rumah Sakit Bhayangkara Pekanbaru [Nursing performance at Bhayangkara Hospital Pekanbaru]. Jurnal Kesehatan Komunitas, 3(2), 65-68. https://doi.org/10.25311/jkk.vol3.iss2.104

Mangkunegara, A. A. Anwar Prabu. (2010). Evaluasi kinerja SDM [Performance evaluation of human resources]. Bandung: PT. Refika Aditama.

Manojlovich, Milisa, & Ketefian, Shaké. (2016). The effects of organizational culture on nursing professionalism: Implications for health resource planning. Canadian Journal of Nursing Research Archive, 33(4).

Paomey, Christian Jake, Mulyadi, Ns, & Hamel, Rivelino. (2016). Hubungan kecerdasan emosional dengan kinerja perawat dalam menerapkan asuhan keperawatan di Irina A RSUP Prof. Dr. RD Kandou Manado [Relationship of emotional intelligence and nurse performance in applying nursing care in Irina A RSUP Prof. Dr. RD Kandou Manado]. Jurnal Keperawatan, 4(1), 1-8.

Polit, D.F , & Beck, C.T. (2010). Nursing research: Generating and assesing evidence for nursing practice (8th ed.). Philadelphia: Lippincott Williams & Wilkins.

Rankin, Bob. (2013). Emotional intelligence: Enhancing values‐based practice and compassionate care in nursing. Journal of Advanced Nursing, 69(12), 2717-2725. https://doi.org/10.1111/jan.12161

Sangadji, E. M., & Sopiah. (2013). Consumer behavior: Perilaku konsumen dan strategi pemasaran [Consumen behavior and marketing strategy] (2nd ed.). Jakarta: Erlangga.

Schutte, N. S., Malouff, J. M., & Bhullar, N. (2009). The Assessing emotions scale. In C. Stough, D. H. Saklofske, & J. D. A. Parker (Eds.), The Springer series on human exceptionality. Assessing emotional intelligence: Theory, research, and applications New York: Springer Science + Business Media.

Simamora, Roymond Hamonangan, Purba, Jenni Marlindawani, Bukit, Evi Karota, & Nurbaiti, Nurbaiti. (2019). Penguatan peran perawat dalam pelaksanaan asuhan keperawatan melalui pelatihan layanan prima [Strengthening the role of nurses in the implementation of nursing care through excellent service training]. JPPM (Jurnal Pengabdian Dan Pemberdayaan Masyarakat), 3(1), 25-31. https://doi.org/10.30595/jppm.v3i1.2940

Suroso, Dwi Joko, Cherntanomwong, Panarat, Sooraksa, Pitikhate, & Takada, Jun-ichi. (2011). Location fingerprint technique using Fuzzy C-Means clustering algorithm for indoor localization. Paper presented at the TENCON 2011-2011 IEEE Region 10 Conference, Bali Indonesia. IEEE.


Readers are able to give us their valuable feedbacks here. The comments will be reviewed by the editors and then published here. Important Note: The "Comments" related to the Galley Proof PDF must NOT be submitted via this form. Authors should submit their comments on their galley proofs only via system